- Purpose of this policy
- Collection of Information
We collect personal information as volunteered by you through telephone calls to us, emails, referral forms, meetings in the office, and via our Website. The information we collect will vary depending on the service you request but could include name, address, phone number, email address, gender, date of birth, reasons for coming to mediation, financial history, relationship and marriage background, names and ages of children. We may also ask for additional information depending on the nature of the service to be provided. We will not collect personal information about you without your knowledge or permission unless provided to us by your ex-partner as part of the mediation process. This information will be kept securely on file for up to 3 years in the event that you return to mediation.
- Use of Information
- Sharing Information
Unless required to do so by law, we will not pass your information to any third party other than a data processor acting on our instructions pursuant to the General Data Protection Act 2018. TNM will not share personal data with third parties for marketing purposes. Where specifically you request us to send your information to solicitors, legal draftsperson, financial advisor or other professional we will do so.
- Your Rights
As the Data Subject, you have the following rights to the personal information we process about you: a. Right to be informed b. Right of access c. Right to rectification d. Right to erasure e. Right to restrict processing f. Right to data portability g. Right to object to having your personal data processed.
- Lawful Basis for Processing
TNM have legitimate grounds for collecting and using your personal data, namely we need to have such information for the purposes of a) inviting people to mediations and b) conducting the mediations that individual clients ask us to provide. The “General Data Protection Regulation” (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data. Before the Agreement to Mediate is signed, we operate on the basis of “legitimate interest”. In order to facilitate the mediation process, we will process your data in a targeted and proportionate way. Once the Agreement to Mediate is signed, we operate on the basis of “contract”.
To prevent unauthorised access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect from you.
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If you have any queries about this policy or any enquiry relating to your personal information, you can do so by sending an email to us at email@example.com
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